Given the current economic crisis, many small businesses are looking for ways to save money, but still would like to maintain a solid IT infrastructure. Helix Systems offers a Complete IT Outsourcing service that can help you lower your technology costs, while providing you with high quality of service. This will allow you to have the peace of mind to focus on your business. Our highly experienced IT engineers can help align your business goals with your IT environment. Helix System's IT support services is ideal for small to medium-sized businesses that are looking to reduce technology cost, but would still like to obtain a high level of service.

We offer an affordable selection of IT Support Services to companies throughout the New York metro areas.

Network Management
Helix Systems has the expertise, processes and tools to fully manage and maintain your entire network infrastructure. By actively monitoring your network we can ensure that problems can be identified in advance, and often times rectified before users are aware that there was even an issue. We can also manage your network resources and how they are assigned, including all of the ongoing tasks that are required to keep your network functioning optimally. Helix Systems can perform computer repairs and upgrades - for example, we can help with equipment purchasing, replacement, and upgrades, or assist you with adding a new switch to your network. Lastly, we can help you optimize your current network for performance and efficiency.

24/7 Network Monitoring
Helix Systems uses industry leading tools to monitor your entire network 24 by 7 to proactively receive alerts and notifications of potentially serious issues. These tools allow our technicians to actively monitor and maintain your environment to ensure the maximum amount of uptime.

Managed Servers, Desktops & Applications
Helix Systems manages critical servers, applications, and the services running on them remotely by using our set of advanced tools. Our network engineers have the expertise to proactively maintain and quickly troubleshoot and resolve any issues that may arise so that your mission critical applications such as Microsoft Exchange Server, Microsoft Sharepoint Server, and SQL Database, are always available and performing at an optimal level.

Help Desk
Our highly trained Help Desk team can provide you with an efficient method to receive immediate assistance for your desktop related issues. Our Help Desk technicians are highly skilled and have the expertise to handle most desktop support issues on the first call. All of our technicians are trained to immediately dispatch and escalate more complex issues to our senior level engineers to ensure that your issue gets resolved as fast as possible.

Onsite and Remote Support
We have invested heavily in IT Management tools that enable our technicians to respond quickly to your critical issues in emergency situations. We can usually respond and start working on an issue remotely within minutes of being notified of your call. In cases that demand an onsite visit to rectify an issue, we can dispatch one of our technicians to your site to assist you with resolving the issue as fast as possible.

Proactive Maintenance
Helix Systems is a big advocate of regularly maintaining your network infrastructure, to avoid major outages and downtime. No matter how small a network is, it requires regular maintenance or it will fail. Our proactive maintenance services are affordable and well worth the investment. Contact us for a free site survey and quote to determine how your organization can benefit from our proactive service offerings.