Due to our rapid growth, we have several career opportunities for individuals who want to be part of building a great company that focuses on helping our customers grow.
As a leader in Managed IT and Support services to small and medium sized organizations, our diversified customer base depend on us to ensure their businesses run smoothly as we continue to provide the best value in technical support services.

Network Engineer

Helix Systems is a leading provider of outsourced Network Support services to organizations in New York Metro Area. Our customers depend on us to make sure their business is running smoothly by providing outstanding technical support in a timely manner.

Responsibilities:

- Technical Lead for Managed Services customer accounts
- Provide proactive maintenance and support for network devices, servers and desktops remotely from our offices
- Visit customer sites and provide onsite technical support
- Install and manage monitoring, remote access and other system management tools at customer sites
- Log Service Requests, Problem Resolutions and Billable Time into customer tracking system
- Provide high-level Network Assessments
- Document customer networks with Visio, create IT Policies documents, other technical documentation
- Work with customers and team members to troubleshoot all IT-related issues
- Advise customers on new technologies to meet their business objectives

Job Requirements:

- Must have 5+ years of field experience with Windows Server 2003/2008 Active Directory, Exchange 2003/2008 Sonicwall routers and firewalls
- Previous experience working in an IT Support field is a plus
- Additional experience in VMware, Microsoft Small Business Server, Microsoft Sharepoint, VoIP, Security, and Storage experience is a big plus
- Must be team oriented, well rounded, organized, dependable and able to interact with customers effectively

Compensation:
- Competitive Salary, Monthly Bonus, Expense Reimbursement

For job inquiries please email us your resume at careers@helixsystemsinc.com